Refund and Returns Policy

Overview

Our refund and returns policy last 30 days. If 30 days have passed since receipt of your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Consumable goods such as rosin, cork grease, or valve oil cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send any part of your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@firstnotemusicsupply.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@firstnotemusicsupply.com and send your item to: 5501 Merchant’s View Square #740 Haymarket, VA 20169.

Shipping returns

To return your product, you should mail your product to 5501 Merchant’s View Square #740 Haymarket, VA 20169.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@firstnotemusicsupply.com for questions related to refunds and returns.